CREW RESOURCE MANAGEMENT (CRM) INITIAL 

This 2 or 3-day course uses the latest generation of Human Factors (HF) information, models and practical flying suggestions to help pilots most effectively use CRM skills. It features Threat and Error Management philosophies and personal discipline skills. The most recent HF publications by the top experts in this field are used as a basis for this CRM course. Reference material is used from the following sources: Transport Canada, FAA, UK CAA, ICAO, IATA, Flight Safety Foundation, NASA/AMES and various airlines and universities. The emphasis is on how pilots can use this information and effective CRM skills to help them become safer pilots. The CRM course meets all TC and JAA requirements for Decision Making (DM) and CRM training.

Various case studies are used to generate discussion and promote understanding on the use of CRM skills, such as situational awareness, to improve flight safety. Group problem-solving and case studies are methods used to assist in learning and retention. Several videos are also shown to ensure realism. Student presentations based on pre-course reading are also part of the program.



Organizational CRM has an integral part in this course, particularly as it relates to flying safety. There is consideration for both single-pilot and multi-crew environments as well as the relationship between pilots, AMEs, flight attendants and line management.  Safety Management System (SMS) and how this affects flight safety is discussed.

The focus of this course is to use Threat and Error Management techniques and CRM skills to aid in error management.  Personal countermeasures are emphasized throughout with the goal to change behaviour to better manage threats and errors.
                                                                                                                                                                

The chief instructor has been involved in industry leading CRM developments with a major airline and other clients for several years, including developing training for assessing CRM during flight checks and CRM in an Advanced Qualification Program (AQP). This course can be tailored for your operation and can include maintainers, flight attendants, flight nurses, paramedics and dispatchers as well as pilots.

Price: The CRM Initial Course is normally offered at your requested location and pricing is dependent on travel and facility issues.  However, the minimum fee per course is $3,500CAD plus expenses.
 

CREW RESOURCE MANAGEMENT (CRM) RECURRENT

This 1 or 2-day course uses the latest generation of Human Factors (HF) information, models and practical flying suggestions to help pilots most effectively use CRM skills. It features Threat and Error Management philosophies and personal discipline skills. It focuses on a particular area of CRM as requested by the client.  This could be threat and error management, decision-making, CRM skills, discipline or other CRM issues. The emphasis is on how pilots (or other aviation professionals) can use this information and effective CRM skills to help them to be safer and more effective. The CRM recurrent course meets all TC and JAA requirements for Decision Making (DM - CAR 723.28 and 722.17) and CRM training



As an example, decision-making training covers five major topics:

• Personal discipline
• Error management
• Communication
• Situation awareness
• Decision-making

Schedulers and Dispatchers CRM training is a 2-day course designed specifically for dispatchers and schedulers in aviation operations. It covers physiology, teamwork, attitudes and personal discipline, communication skills, assertiveness, conflict resolution, decision-making and workload management. Operational pressures as they relate to pilots and to dispatchers and schedulers are emphasized.

                                                                                             

 CRM Skills, a CRM recurrent course, provides pilots, managers, regulators, AMEs and flight attendants with a sound basic knowledge and understanding of the importance of good CRM. Techniques to improve CRM skills in the workplace are discussed.

The following five CRM skills are discussed:

• Communication
• Situation Awareness
• Crew Performance
• Workload Management
• Decision-Making

Within these skills, sub-topics such as teamwork, briefings, conflict resolution and monitoring and feedback are also covered.
Using videos and case studies, students will gain an in-depth understanding of effective methods and techniques to improve safety and efficiency through better CRM skills. The emphasis is on personal strategies that can be used on the job.

The chief instructor has been involved in industry leading CRM developments with a major airline and other clients for several years, including developing training for assessing CRM during flight checks and CRM in an Advanced Qualification Program (AQP). This course can be tailored for your operation if your specific requirements are not met in the above examples.

Price: The CRM Recurrent Course is normally offered at your requested location, and pricing is dependent on travel and facility issues.  However, the minimum fee per course is $2,500CAD plus expenses for a 1-day course, and $3,500CAD plus expenses for a 2-day course.